Today's calls
VIP — owns 3 properties in BBSR + Cuttack, refers business consistently. Wife passed away in Jan 2026; handle gently on calls. Senior citizen, hard of hearing — speak slowly. Prefers Odia.
24 flats covered under bulk HVAC AMC. Bills go to the association, not individual flat owners. Mrs. Tripathy is the secretary — call her, not random residents. Annual budget cycle is March-end; renewal pitch must land before then.
Service complaint Dec 2025: technician arrived 2 hours late, no proactive update. Was very upset. We sent apology + free filter clean. Apologise again on next call before pitching renewal.
Solar 5kW system installed Aug 2024. Subsidy was applied via APSPDCL — payment delayed 6 months, finally credited Mar 2026. Customer was anxious. Now happy. Good time for upsell.
ICU + OT + general ward HVAC AMC. ZERO downtime tolerance — emergency response within 2 hours contractually required. They pay 20% premium for guaranteed SLA. Mr. Choudhary calls personally if a unit goes down.
Hospital — full HVAC + water mgmt. SLA: 1-hour response. Pad of pre-printed PO numbers for emergencies; we just call and quote a number, no email approval needed.
Tech entrepreneur, started a fintech 2024. 4-bedroom independent house. Premium customer — pays full upfront for 2-year AMCs. Refers all his startup founder friends.
Pharma manufacturing — water mgmt is regulated, FDA audits twice a year. AMC must include compliance documentation, not just technical service.
12-AC-unit factory + water treatment plant. Mr. Routray (facilities head) is the SPOC. Pays on net-30 always, never delays. Renewal pitch: lead with the water plant since AC AMC is locked in already.
Bulk AMC for 60 rooms. Renewal cycle aligned with academic year (June). Owner: KIIT University Trust.
Industrial campus — 8 elevators (3 hospital lifts, 2 cargo, 3 passenger). Strict shutdown windows: only Sundays 6-10 AM. Plan all maintenance accordingly.
Marine — vessel inspections + hydraulic system maintenance for 4 tugs. Captain is hands-on, prefers in-person updates over WhatsApp.
Diagnostic centre — UPS-backed AC must never fail (MRI room). Last failure (Sep 2025) cost them 4 hours of patient appointments.